In the unlikely event that you are not fully satisfied by your product, we will be happy to refund or exchange it within 28 days from the date you received your order.
If you would like to return your product, please email the Ecoluxe team at firstname.lastname@example.org so we can provide you with a reference number and register the refund on our system.
Ecoluxe return policy:
- Please note that return shipping is at the customer’s expense and customers outside the EU are responsible for taxes and duties.
- Please make sure that all items are returned new, unused in their original packaging with all Ecoluxe and/or brand tags still attached. Returns that do not meet our policy will not be accepted.
- If your product is damaged or faulty when you receive it, we will be happy to arrange a replacement. Please note that we cannot accept returns on damages from misuse or normal wear and tear.
- Please ensure that you return products using a protected and insured service as we will not accept liability.
- All products must be returned to the address below. Please ensure that you have emailed us with any tracking information.
30 Marne Avenue
London N11 1JU
- Refunds will be credited to the original payment method or as a voucher code equal to the product value to be used on your next Ecoluxe purchase. Please note that refunds may take up to 10 working days due to payment provider processing times.
- Please ensure that you return your products within 28 days from receiving your order. Beyond this point, Ecoluxe cannot guarantee a full refund of your product.
- The Ecoluxe return policy does not cover underwear and made to order pieces which cannot be refunded.
- Please note that due to differences in computer and tablet monitors, colours may vary from those visible on your device.
- We will not be able to refund duty charges and sales taxes for products sent outside the EU.
- Ecoluxe reserves the right to monitor continued returns and suspend future orders at our discretion
If you have any further questions or would like to arrange a gift return, please email email@example.com.